• Using our reservation form on a programed departure small group tour.
  • Just let us know by mail (private customized tour).
  • We will send you a paypal link for your deposit. After receiving your paypal, you will be confirmed on the activity.
  • Deposit are to be paid using Paypal. We will send you a special link dedicated to your deposit.
  • If you are in town, we can meet and the deposit can be made in cash.
  • Balance is to be paid in cash at services’day . Us Dolars and Mexican Pesos are welcome
  • Credit cards are not accepted.
  • As using your Paypal account away from your home is not always possible, we cannot accept this to pay the balance due.
  • No. We send you a link from our paypal account wich provides all the needed information.
  • If for any reason, you have to cancel your reservation, please let us know as soon as possible by mail.
  • If we receive your cancelation 7 days before the activity, we will send you back the full amount of your deposit with Paypal.
  • If we receive it later than 7 days prior to the tour, your deposit will be kept.
  • If weather cannot let us organize safely the tour, or any local incident impeach it, we will first try to schedule another date with you. If this new departure date does not fit in your agenda, we will reimburse the full amount of your deposit.
  • Local tourism regulations require us to bring a printed list of full names of participants. This is pretended to avoid us picking us people on the way and protect local taxi’s syndicates … It is mandatory and we will not accept anyone on the van without receiving his full name prior to boarding.
  • If you plan to stay at one of those nice All Inclusive Hotel , please let us know your room number . We will present it at the gate as a proof that you pre-contract us to go on tour . Some hotels may restrict us the access if we don’t have present an accurate room number with your name.
  • Hat or cap is always a must as sun is very strong around here ( even on a cloudy day …).
  • On Mayan ruins tours, comfortable shoes will do the job.
  • On a tour including a Cenote swim, regular shoes are fine ( no need for water shoes ). Changing rooms are at entrance to put on swimming suits.
  • We do not recommend use of suntan of any kind… Even biodegradable is very bad for environment and quality of water (Cenote, Reef, etc). Use of long sleeves shirt is highly promoted!
  • We will give out bottles of water for your use during the tour, bring any other drink you like to enjoy.
  • We will confirm to you time and place for our morning’s meeting to go on the tour.
  • We may wait 5-10 minutes for you but please be on time … If we do wait for you, it means the other people are waiting for you!
  • Please don’t forget to send us your room number if you are staying at a big resort, we may not be allowed to enter the property without it.
  • We own and use Toyota Hiace and Sienna. All less than 2 years, totally licensed for tourism activity, fully insured and with A/C.
  • If a private bigger group is organized, we may use Mercedes Benz Sprinter (up to 19 seats) or big buses (up to 60 seats).
  • If healthy, religious or any other reason have you wishing a special meal (Gluten free, Pork Free, Vegetarian or Vegan, etc) during the tour, we will be happy to please as long as we know it time ahead.
  • We may provide babies car seats as a complementary service, please let us know with some time to prepare everything.
  • If you plan to travel with your under 2 years kids,we will be glad to organize a private tour for you and your family as , for everybody comfort, small kids are not accepted on a programmed small group departure.
  • Returning time is always a project! We will take all the necessary Mexican Time to have you enjoying the day.
  • At the end of the journey, we will have you returning to our morning’s meeting place . If you like any other location (downtown, restaurant, …), please let us know with anticipation. Once again locasl taxis require us to have a printed exact program of activities …

Have a nice day with Ecab!!!